Flight Rights Check — 100,000 claims per year, auto-assessed
How FairPlane digitised a regulated legal workflow — from claims calculator to the mandate handover. For ADAC, Chamber of Labour and 100,000+ cases per year.
In production
Work. ERLEDIGT.
Who is FairPlane?
FairPlane is a the leading flight rights-Dienstleister in Europa. Since 2011 setzt the Company compensation claims after the EU-regulation 261/2004 through — at flight delays, Annullierungen and overbookings. As Prozessfinanzierer takes over FairPlane the entire risk: Customers zahlen only in Successsfall a Provision of 20–35%. The cases are of specialisedn contract attorneys processes.
FairPlane runs portals in Germany and Austria and maintains strategic partnerships with the ADAC and the Chamber of Labour — for both partners FairPlane runs individual, branded claims calculators under their own URL. The business model is successful: with 100,000 cases per year and a high rate of enforced claims, FairPlane has established itself as the market leader.
The problem
The heart of FairPlane is the claims calculator. It intakes cases, reviews claims legally, detects various claim options, asks the right follow-up questions and prepares everything so that lawyers can immediately establish and process a mandate. At its core, this is the work of a lawyer and an engineer — digitised in a single tool.
In the past, this system was developed and maintained by an external web agency. The problem: every legal change — new case law, changed deadlines, additional claim options — had to be drafted, commissioned and implemented as an engineering task. What was legally clear in an hour took weeks to implement.
Flexibility wasn't enough to meet regulatory requirements. And for a workflow that constantly has to track current law and adapt to it, missing flexibility isn't just annoying — it's a business risk.
Before. Intervention. After.
per case review · changes took weeks
The claims calculator was developed by an external web agency. Every legal change — new case law, changed deadlines — had to be drafted and commissioned as an engineering task. With constantly changing EU case law, that's a real business risk.
UNOY Legal Engine
- →Claims calculator remodelled as a rule stack
- →EU 261/2004 as editable rule logic, maintained directly by lawyers
- →Eurocontrol interface connected directly
- →Legal accountability through Skribe Attorneys
Model · Supervised
per case review · 100,000+ cases/year
Legal adjustments happen in hours instead of weeks. Law and technology come together in a single tool. With every legal change, Skribe Attorneys carries the legal accountability — and FairPlane keeps scaling.
Measurement basis: internal process measurement FairPlane 2023 → 2025 · median time per case
Work in — result out
Input
A passenger enters their flight data step by step into the claims calculator — flight number, date, type of disruption, booking confirmation.
UNOY works
- • Pulls flight data automatically via APIs
- • Reviews the legal basis of the claim under EU regulation 261/2004
- • Recognises various claim options
- • Asks the right follow-up questions
- • Uses AI to extract data from booking confirmations
- • Assesses case risk automatically
Result
A fully structured case with legal assessment, legal basis of the claim, risk assessment and all relevant documents.
- ✓ Mandate-ready
- ✓ Digital signature
- ✓ Confirmation email
- ✓ Backend integration
claims per year assessed
Partners with individual portals
instead of weeks for legal adjustments
one of the leading service providers in Europe
With UNOY's solution we have our risk under control and have expanded our sales opportunities. At the same time we've cut costs and offer better customer service.
Supervision model
Self
You build your own digital twin that delivers results. Every rule defined by you, every result under your control.
Your digital expert — built by you.
Partner
UNOY's expertise is included. You work together with the system — we set it up, you keep control.
Expert knowledge included — we set it up, you keep control.
Supervised
The entire work is delivered as a finished result — with legal accountability through Skribe Attorneys.
You hand off the case — we deliver the finished result.
Why UNOY?
The decisive advantage: in UNOY’s no-code workflow designer the legal expertise is documented directly. Every decision in the workflow is traceable — on the basis of which standard, valid at which point in time, the calculator made a particular decision. For a regulated workflow like flight-rights review that is not optional — it is essential.
At the same time, domain experts can make adjustments themselves — without developer tickets, without delay. New case law? Implemented in hours, not weeks. The legal certainty and flexibility FairPlane needs are guaranteed.
And with UNOY a polished design can be built. The claims calculator runs under individual URLs for different partners, captures digital signatures, sends confirmation emails and measures via Google Analytics how users interact with the calculator — all from one system. That saves not just engineering time, but also operating cost and removes dependency on external agencies.
What we learned
FairPlane was one of the first customers to put UNOY into full production — with 100,000 cases per year and partners like ADAC and the Chamber of Labour. That shaped us as a platform.
First: regulated workflows are not a special case — they're the norm. What FairPlane needs is what every regulated practice that works with applicable law needs: documented decision logic that can be changed without rebuilding the entire system. Yesterday's rule isn't tomorrow's rule. A platform that doesn't represent that becomes a risk.
Second: dependency on external agencies is the actual problem. FairPlane had a functional solution — but every legal change had to be drafted as an engineering task. What was clear to a lawyer in an hour took weeks to implement. The fix wasn’t better technology, it was a platform domain experts can work on themselves.
Third: multi-tenant capability decides whether you scale. FairPlane doesn’t run a single claims calculator — it runs individual portals for different partners, each with its own branding, URL and adjustments. The fact that all of this is possible from a single base workflow lets FairPlane stand up new partnerships without starting from scratch every time.
Technical deep-dive: how we built it with UNOY
expand_more
UNOY workflow designer as the basis for the regulated decision tree
The central place for all legal logic and decision rules
Connection to flight-data APIs
Flight number → flight status, delay data, automatic data lookup
AI models to extract data from booking confirmations and invoices
OCR + NLP for automatic data capture from documents
Dynamic question logic
Claim options determine the rest of the questionnaire
Digital signature and email dispatch
Direct from the workflow, legally compliant documentation
Google Analytics integration
Conversion optimisation and user-behaviour analysis
Multi-tenant capability
One base workflow, individual portals for partners (ADAC, AK)
Structured data handover to the backend
In mandate-ready format, directly integrable into case-management systems
audit trail
Every Decision documented with Normreferenz and timestempel
More customer cases
100,000 claims per year. How many do you have?
30 minutes. Your use case. No slide deck.