Protecting your personal data appropriately is important to UNOY. UNOY therefore complies with the applicable legal provisions governing the protection, lawful processing and confidentiality of personal data as well as data security, in particular the Austrian Data Protection Act ("DSG"), the EU General Data Protection Regulation ("GDPR") and the Telecommunications Act ("TKG").
This privacy policy informs you about the type, scope and purpose of the collection and use of your personal data by UNOY in connection with your visit to and use of our website and platform.
With regard to data processing by our customers, we refer to the respective website of the relevant customer.
Personal data means information relating to identified or identifiable natural persons, such as a name, email address or IP address.
When you interact with us through our websites or use the service, we may collect personal data and other information from you as described below.
We collect personal data when you complete web forms or interact with our websites, for example when you subscribe to a UNOY blog, register for a webinar or request customer support. We may ask for your email address, first and last name, role and similar business-related information. You can explore some of our websites without providing personal data.
We collect personal data when you open a UNOY account, create or update user information, set preferences or provide other information in order to use our service.
We collect payment and billing information when you register for paid products or services. For example, we may ask for a billing address or billing contact for your UNOY account. If you provide payment information, we use it only in accordance with this privacy policy. You may also provide payment details such as credit card or bank account information when purchasing products or services. We use secure third-party payment providers that collect data through a secure payment process.
When you visit the UNOY website or use the service, we automatically collect information about your computer hardware and software. This may include your IP address, browser type, domain names, internet service provider (ISP), files accessed on our site such as HTML pages and graphics, operating system, clickstream data, access times and referring website addresses.
We collect usage data when you or users in your UNOY account interact with the service. We may use third parties to collect this data. This includes metrics and information about how you use and interact with the service, such as which product features you use most often, when an object is opened or closed, and how frequently specific features are triggered in your account.
You can connect third-party integrations to your UNOY account. These integrations may request specific permissions to access data or send information to your UNOY account. It is your responsibility to review the integrations you authorize. Any permission you grant may allow those third parties to access, store or modify your UNOY account data. We are not responsible for the practices of third-party integrations, so please review the permissions carefully.
We may receive information from third parties, affiliated companies and business or solution partners.
We use the information you provide to promote and market UNOY products, services and other offerings. For example, we may use your email or postal address to send you information or content that may be of interest to you, as well as marketing communications in line with your communication preferences. We may also contact you by phone to ask whether you are interested in additional UNOY products or services. If a call with a UNOY employee is scheduled, it may be recorded and transcribed. You will be informed in advance and have the option to object to the recording.
We use your information to provide technical support, resolve issues and analyze product outages or errors.
We use your account data and customer data to provide our products and services to you. For example, we use the email address you provide to set up your user account and your payment information to process payments.
We collect data about how our products and services are used in order to improve them. Usage data may be shared externally, but only in anonymized or aggregated form.
We use anonymized customer data to support certain product features.
We use your data to investigate and prevent security incidents and to comply with legal requirements. This also includes account review and abuse detection.
Our websites may include social media features such as a Facebook "Like" button. These features may collect your IP address and set cookies. Your interactions with these features are governed by the privacy policies of the respective providers. We also offer publicly accessible forums, blogs and message boards. Please note that information published there may be collected and used by others. Upon request, we will delete or correct your contributions.
We engage third parties and service providers to support us in delivering our services. This includes data analysis, marketing support, payment processing, customer support and product development. These service providers may use your data only for the agreed purposes and are bound by confidentiality obligations.
We may share data with trusted UNOY partners, for example for statistical analysis or customer support. Confidentiality obligations apply in these cases as well. We also work with co-marketing partners. If we share data with them, we will inform you and refer you to the respective partner's privacy policy.
We reserve the right to disclose personal data where required by law or where necessary to protect our rights, your safety or the safety of others.
Some of our service providers are located outside the EEA, Switzerland, Canada or the United Kingdom. For such transfers, we use the European Commission's standard contractual clauses together with additional safeguards.
We use various security technologies to protect your data from unauthorized access, use or disclosure. Your data is stored on secured servers.
Retention periods depend on the type of data and the purpose of processing. After an appropriate period, we delete or anonymize your data. If that is not possible, we store it securely until deletion becomes possible.
We retain personal data for as long as there is a legitimate business interest, for example to comply with legal obligations, resolve disputes or enforce agreements.
You have the following data protection rights:
To exercise these rights, please contact us:
We will respond within a reasonable period. You can unsubscribe from our marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. Customers cannot unsubscribe from transactional emails such as billing or service information.